AT&T

Contacts

Price level:
Moderately

Address:
1731 West Lacey Boulevard #101, Hanford, CA 93230
Get directions

Website:
att.com

Phone number:
+1 559-589-9000

Categories:
Establishment   Electronics store  

Suggest update

Reviews about AT&T

• mudkipz

  Jun, 19 2018
  ★ ★ ☆ ☆ ☆
  I came to this AT&T store one other time and had a wonderful experience. Someone helped me switch phones without a fee.
  
  This time however, was not a fruitful one. I came in to switch my phone once again after it broke. A man of Hispanic heritage helped us out, having to call over his manager after explaining to us that for a SIM exchange, it was a charge of $5.36. Any time my grandfather changes phones for anyone in my family, they have NEVER charged him for a SIM. My grandfather was angry, you could hear it on the phone - he's been a long time reoccurring customer for many many years and never have we been told that we had to pay for it.
  The retail sales manager, Manuel Gomez (kinda looks like DJ Khaled if you ask me) was extremely rude, was not helpful in the slightest, and didn't have any problems with having attitude towards the end of our visit. We scheduled an appointment but decided to come in the next day with the stupid $5.36. A man named Steve (mind you he was white) helped us with ease. We didn't have to pay a dime and he put in my SIM just fine. The manager saw me and who I was with the day before, and didn't even give us a look, apologize, nothing! He actually went out on his lunch break with an employee who gave me a dirty look.
  
  The thing I really didn't like was during our visit, this elderly black woman was seeking some help for her phone service, to no avail. Not one person helped her.
  
  Overall, I felt disgusted at the fact that a phone store was ready to help "their kind" faster than anyone else. I wouldn't recommend this at&t store unless you HAVE to go there, or are OBVIOUSLY of Hispanic heritage, which we are, but apparently we don't fit the "profile."

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